What is TReDS?

TReDS stands for Trade Receivables Discounting System. It's a digital platform created based on guidelines from the Reserve Bank of India (RBI) in December 2014. TReDS helps small businesses (MSME Sellers) get early payments for their invoices raised with corporates / buyers, government departments, and PSUs.

C2treds is an RBI-approved TReDS exchange platform. The main goal of TReDS is to help small businesses with their working capital needs and to solve the problem of delayed invoice payments.

Who can join C2treds?

The different stakeholders and organisations that can join the C2treds platform are: Sellers: MSME establishments as defined by the MSMED Act, 2006

Buyers: Corporate establishments, government departments, public sector undertakings, and other such entities as allowed by the RBI

Financiers: Banks, NBFCs, financial institutions, and other entities as approved by the RBI

Does the C2treds platform support invoices for the manufacturing sector only?
The C2treds platform supports invoices raised not only by manufacturers in the MSME segment but also those who provide services according to the MSMED Act, 2006.
What are the eligibility criteria for an MSME seller to register as a supplier on C2treds?

MSMEs that are either manufacturers and/or service providers can register with C2treds as Suppliers if they meet the below detailed criteria.

  • Based on the amount invested in machinery or equipment and the annual turnover:
    • Micro: Investment and annual turnover ranging from Rs. 1 crore to Rs. 5 crore.
    • Small: Investment and annual turnover ranging from Rs. 10 crore to Rs. 50 crore.
    • Medium: Investment and annual turnover ranging from Rs. 50 crore to Rs. 250 crore.
What is Factoring?
In Factoring, a seller starts the process of financing for their receivables and usually bear the interest or financing expenses. To learn more, you can read about the step-by-step Factoring process.
What is Reverse Factoring?
In Reverse Factoring, a buyer starts the process of financing the unpaid invoices of their sellers / suppliers. Whether the buyer bears the interest or financing expenses or not depends on their agreement with their sellers. To learn more, you can read about the step-by-step Reverse Factoring process.
Queries around Complaints and Grievances.
What kind of issues are covered by this Mechanism?
This Mechanism only deals with complaints or grievances related to the C2treds platform. It does not cover:
  • Disputes and disagreements between sellers and buyers, including issues with goods or services
  • Non-performance of obligations between any stakeholder (buyers, sellers, financiers) with respect to transactions on the TReDS platform
All such issues are best resolved separately and outside the TReDS platform, without any reference to C2treds.
Whom can I contact to address complaints/grievances relating to the C2treds platform?
Answer: You can send your complaints or grievances to:
Nodal Officer, C2FO Factoring Solutions Ltd
2nd Floor, Smartworks, Sector 125, Noida, Uttar Pradesh - 201313
Phone: 0120 517 8068
Email: grievance.support@c2treds.com
What information do I need to provide when lodging a complaint/grievance as an investor?
When lodging an investor’s complaint/grievance, providing the following information is mandatory.
  • Your name
  • The nature of your complaint
  • Specific details explaining the cause of your grievance or complaint
How do I file a complaint/grievance?

If you're registered on C2treds and have a complaint or grievance, you can submit it to C2treds' Nodal Officer via email or a written letter. You will receive an automated email response with a unique ticket number. If you sent a written complaint, you'll get an acknowledgment within five working days along with a unique ticket number.

Efforts will be made to resolve your grievance within a maximum of three weeks.

If you're not satisfied with the resolution, you can escalate the grievance to the Chief Operating Officer (COO) of the Company. The COO will address escalated complaints within five working days.